Reference

Terms That Govern Your Account at lucky118

Your use of lucky118 is subject to these terms, which set out how your account operates, what we collect, and how disputes are handled.

Account EligibilityData & PrivacyJurisdiction-Dependent AccessLive casino and slots
lucky118 Terms That Govern Your Account at lucky118
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, your account rights, or a data request, our support team handles legal queries through the channels below. We aim to acknowledge account and legal queries within one business day and will direct complex matters to the appropriate team.

Team online

Live Chat

Start a live chat session from any page on lucky118. This is the quickest path for account-related legal questions, including access disputes and term clarifications.

Email Support

Send detailed legal or data-related queries to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Our help centre covers common legal questions — account closure, data access requests, and term change notices — with step-by-step account guidance.

ACCOUNT SECURITY

How We Protect Your Data and Account

We take a layered approach to account security and data handling. SSL encryption covers all data in transit between your device and our servers. Account access requires your registered credentials plus an OTP sent to your verified mobile number — no login completes without that second step. We retain account and transaction records for the period required by applicable law, after which data is deleted or anonymised. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request account closure through live chat or email at any time.

SSL Encryption

All data exchanged between your browser and lucky118 travels over SSL. This covers login, deposits via Touch 'n Go eWallet or Boost, and withdrawal requests — every session, every time.

OTP Verification

Every login triggers an OTP to your registered number. If you receive an OTP you did not request, contact support immediately and we will secure your account without delay.

Data Retention

We keep your account and transaction records only as long as required by applicable law. Once that period ends, records are deleted or anonymised — we do not hold data beyond legal necessity.

Data Access Requests

You have the right to request, correct, or delete the personal data we hold on your account. Submit the request via live chat or email and we will respond within the timeframe local law requires.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If your question is not covered here, live chat connects you to a support agent who can help.

These terms apply to anyone who opens an account on lucky118. Access is available where local law permits online gaming activity. If local law prohibits it, these terms do not grant you access rights.

We can update these terms at any time. We will notify you of material changes through your registered contact. Continuing to use your account after a change means you accept the updated terms.

We collect the information you provide when registering, plus transaction records from deposits and withdrawals made via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Full details are in our privacy notice.

Contact us via live chat or email with your registered account details. We will process your data access request within the timeframe required by applicable local law and send the records to your verified contact.

We retain your records for the period required by law after account closure. Once that retention period ends, your data is deleted or anonymised. You can ask us about the specific period via live chat.

The governing law is stated in the full terms document. For most account disputes, our support team resolves matters directly. You can request the full terms document through live chat or email at any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.