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Terms Conditions That Govern Your lucky118 Account

These terms set out the rules between you and lucky118 — covering how your account works, how deposits and withdrawals are handled through Touch 'n Go eWallet, Boost, and GrabPay, and what we both agree to when you use the platform.

Account eligibilityTouch 'n Go eWallet, Boost, GrabPayWithdrawal conditionsAccount securityJurisdiction-dependent access

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What These Terms Cover and How They Apply

lucky118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with lucky118, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — logging in, funding your account wallet, placing activity, and requesting a withdrawal. We may update these terms

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from time to time; when we do, we will notify you through your registered contact and the updated version takes effect immediately on publication. If you continue using the platform after an update, that counts as acceptance. These terms do not override any applicable local law
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— where a local rule conflicts, local law applies. Deposits made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject to the processing rules of those payment rails as well as our own account policy. Withdrawals go back to the same wallet or
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bank account used for the deposit; we verify the account holder name before releasing funds. Players in Subang Jaya and elsewhere in Malaysia access the platform under the same terms, and eligibility is determined by local law in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on lucky118 to ask about a specific clause, account restriction, or withdrawal condition. Our team handles terms queries directly.

Email Support

Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or requests to review a decision.

Account Help Centre

Log into your account and head to the Help section for self-service answers on common terms questions, including payment conditions and account verification steps.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

We keep your account data and transaction records in line with our privacy policy and applicable data protection rules. Here is how we approach the areas that matter most to you.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of the data we hold by contacting support with your registered account details.

Cookies and Browsing

We use cookies to keep your session active and to remember your payment preferences, such as your chosen wallet. You can manage cookie settings through your browser at any time.

Requesting Changes

To update your registered details — name, contact number, or linked payment method — submit a request through live chat or email with supporting identification. Changes are processed after verification.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not listed here, reach us through live chat.

Yes, we update these terms when needed. We notify you via your registered contact before changes take effect. Continuing to use your account after that counts as acceptance of the updated terms.

We may suspend or close an account that breaches these terms. Any pending withdrawal at the time of closure is reviewed on a case-by-case basis in line with our account policy.

Withdrawals are returned to the same payment method used for the deposit — Touch 'n Go eWallet, Boost, or GrabPay. This is a security measure to verify account ownership before funds are released.

Contact our support team via live chat or email with your registered account details. We will provide a summary of the data we hold within the timeframe required by applicable law.

Access and eligibility depend on local law and are available where local law permits. It is your responsibility to check whether using the platform is lawful in your location before opening an account.

Contact us immediately through live chat. We will place a hold on the account, review recent activity, and walk you through the steps to secure access and verify your identity.

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