Data We Hold and Why We Hold It
When you open an account with lucky118, we collect the information needed to verify your identity and process transactions — your name, email address, contact number, and the payment method you choose. If you deposit via Touch 'n Go eWallet, Boost, or GrabPay, we record the
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transaction reference and amount; we do not store your e-wallet PIN or full credentials. For DuitNow or FPX transfers, we log the bank reference number for reconciliation. We also collect device and session data — browser type, IP address, and session timestamps — to detect unusual
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access and keep your account secure. This data is held on servers that apply encryption at rest and in transit. We keep your account data for as long as your account is active and for a period thereafter as required by applicable law. You can request
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a summary of what we hold by contacting our support team. Access to this platform and related data processing is available where local law permits. We do not sell your personal data to third parties, and we do not use it for purposes beyond account operation,
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fraud prevention, and where you have opted in, promotional communication.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.